FAQs
Choosing a Doctor
What questions should I ask before selecting an orthopedist? Consider asking the doctor how many times he’s performed the recommended procedure, as well as his success rates. Also, you may want to ask for references as well as consult with your primary care physician regarding the specialist’s reputation in the medical community.
Emergencies
I need to speak with a doctor right away. What should I do? Our doctors are available for emergencies 24 hours a day, 7 days a week. If you are in an emergency situation that cannot wait until normal business hours, you can call 516.536.2800 and notify our service. The physician on call will be contacted.
About Your Visit
How do I schedule an appointment? To schedule an initial consultation or routine office visit at any of our locations, please call our main office at 516.536.2800 weekdays, from 8:00am – 8:00pm, or weekends, from 8:00am - 1:00pm. To schedule an appointment, please call 516.536.3800.
Do I need a referral? If your insurance plan requires a referral, it is your responsibility to visit or call your primary care physician prior to your appointment to ensure that you have a referral on file with us (either paper or electronic). Please be advised that some insurance companies may take up to 48 hours to provide a referral. Failure to produce your referral at the time of your visit may result in the delay or
cancellation of your appointment.
What should I bring with me to my appointment? Please make sure to bring your photo ID,
insurance card(s), and any Workers’ Compensation case or No Fault carrier/accident information
(if applicable) on your first visit and when you are seen for a new problem if you are an existing patient.
Prescription Refills
How can I refill my prescription? Simply call 516.536.2800 ext. 145 during business hours on weekdays at least one- to three days before you’ll need your medication. Pain medications will not be prescribed unless you have been seen by one of our physicians within the past 60 days. Once your refill has been approved, you will be notified when your prescription is ready for pick-up.
Medical Records
How can I obtain copies of my records? All medical records are confidential. Orlin & Cohen
Orthopedic Group maintains compliance with HIPAA regulations regarding confidentiality. If you need to obtain copies of your medical records, a signed release is necessary. If you need to obtain copies of medical records for someone other than yourself, a signed release from the patient or his/her guardian is necessary. The medical records department requires at least five business days to process requests and there is a fee associated with copying records and films.
To obtain your medical records, you may:
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Call our medical records department. In Nassau, please call 516.536.1212, then press 218 or 219.
In Suffolk, please call 631.289.0338, ext. 1507.
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Download and complete the medical records release form and fax it to us. In Nassau, please fax it to
516.536.1374; in Suffolk, fax it to 631.289.0930. We’ll contact you once your signed form has
been received.
Copies of medical records are $0.75 per page, and copies of X-rays and other films are $7.00 per page. In Nassau, copies may be picked up at the medical records department at our 2 Lincoln Avenue office, 3rd floor. In Suffolk, copies may be picked up at our Bohemia office, 3480 Veterans Memorial Highway. All fees are required prior to pick-up of records or films.
Disability Paperwork
How do I get my disability paperwork completed? Disability paperwork requires one week for processing and you may be charged a fee for completion. If you have not had an office visit within the past 30 days, you may need to make an appointment to review the status of your disability. You will be contacted if an appointment is necessary. Questions regarding disability paperwork can be directed to 516.536.2800 ext. 112.
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